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SMS NotificationsVideo + step screenshots

SMS Notifications: complete walkthrough

Configure SMS delivery, recipients and templates for supported operational notifications.

10 minutes5 stepsCore

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Captioned walkthrough using the real TASC screen

20 sec · no sign-in required

Do the task

Follow these steps in order

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  1. Confirm SMS availability

    Review the organization’s SMS add-on, sender configuration and current delivery status before relying on the channel.

    SMS Notifications step 1: Confirm SMS availability.Step 1: Confirm SMS availability

  2. Choose a notification event

    Select the supported alert, incident or operational event that should trigger an SMS.

    SMS Notifications step 2: Choose a notification event.Step 2: Choose a notification event

  3. Set recipients and scope

    Target the minimum necessary audience using role, site or direct-recipient rules.

    SMS Notifications step 3: Set recipients and scope.Step 3: Set recipients and scope

  4. Review the message template

    Keep the message concise, actionable and free of unnecessary sensitive information.

    SMS Notifications step 4: Review the message template.Step 4: Review the message template

  5. Test and monitor delivery

    Send an approved test, confirm delivery evidence and maintain a fallback route for time-critical communication.

    SMS Notifications step 5: Test and monitor delivery.Step 5: Test and monitor delivery

Check that it worked

  • SMS service is enabled
  • Trigger and scope are explicit
  • The message contains no unnecessary sensitive data
  • A delivery test and fallback route exist

If something goes wrong

A message is not delivered.

Check add-on status, number format, consent or contact state and delivery logs; use the approved fallback for urgent matters.

Before you begin and supporting details

Before you begin

  • Organization-administrator or authorized supervisor access
  • The correct organization and site context
  • A synthetic test case before changing live operational information

Find it in TASC

Employer PortalSMS Notifications